The chair arrived very promptly and in beautiful condition. I have yet to find any scuffs/scratches at all. I watched a ton of BTOD's videos on YouTube to help research which chair I wanted. They seemed honest and didn't pull any punches when talking about all the chairs, which is a big reason I ultimately purchased through them. The refurb looks great, the chair is very comfortable and I will probably never buy an important office chair from anyone else!
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