“HI, I found the service provided by the staff to be very good. I had to swap bikes because the original bike, the Merida eBig Nine was the wrong size. The measuring tool on your website told me I should get a medium sized bike when It should have been a large. To avoid repeats of this problem I think that you should either fix or remove this tool. I hope that this is helpful. 5 stars for the service provided, minus 1 star for the website tool.”
