“I presented my one year and five day old quad lock phone case that was distorted on one side (refer pic) to the young shop assistant, seeking some form of warranty claim. He was unsure what action to take and sought advice from the shop manager at the time, he too wasn’t too interested in helping. After some toing and froing I ended up purchasing a new case at full cost. Original purchase was for two cases and two handlebar fittings. After speaking with a work colleague who had the same problem and then googling the issue I discovered that it’s a common fault with the quad lock phone cases.
My issue with 99 Bikes Cockburn is the lack of ownership with the faulty Quad Lock Mag Phone case nor offering some form of discount for the new purchase.”
