“Sofa is probably fine, I wouldn’t know for sure bc I never had possession of it. Been trying for 10 days to reach customer service. No answer at phone or text number. Email replies are generic and no follow up. I’ve had to explain problem everytime I try to reply. If I reply directly to an email I get no response. So I send a brand new one repeatedly, get the message someone will get back to me in 2-3 days. The one reply I did get that responded asked for picture. I sent it no response. I know this review won’t get posted, just trying to get someone to respond”
