“Sat on this in the showroom and family unanimously agreed it was more comfortable than the Nomad we were originally getting. Ordered on Black Friday, got a good deal, sectional was in stock ready for immediate shipping.
Received 15 boxes (!!!!) from 2 carriers over the span of four days, and then realized while putting it together that part of the arms are missing. 14 emails with Customer Service and 3 weeks later, and the arms are "out of stock" to be sent TBD, and I still have a giant partially assembled couch I can't use in my house. Support people are nice, but useless.”
