“So we had quite a few defective pieces.
The customer service team was very good.
Although the first order was defective I got a small($75) credit. My second order was also defective and I ended up with a full credit which helps offset the fees I accrued in getting rid of defective material.
All in all, other than some people at customer service, I’m just marginally happy with transaction. My wife wants to get another ottoman- but I’m afraid of more defective material.”
“I selected this as I have a narrow staircase and needed a sectional that was shipped in separate packages. Super comfy, nice and firm, very sharp. Fits my space perfectly and I am upgrading to another ottoman. Great for feet up movie watching. Easy to put together but definitely two person job.”
