“I’ve been emailing for 2 weeks about my damaged product the decanter was poorly wrapped in paper so it was broken glass everywhere and no response from anyone. I cancelled my order during Christmas cause of the lack of response but then In the new year wanted to give them another shot. And the engraving was poor quality.”
I went ahead and processed a replacement and it will be shipped out as soon as possible. Your safety is our priority and we would not require you to return the incorrect items back to us. You will receive a notification email once it's been shipped out.
Please feel free to contact us if you have more questions!
“Thank you so much. This was sent to a little girl who enjoys drawing. She just turned 11 and while I have never met her, I wanted to di something nice for someone special. Thank you for the warranty. She was over the moon when she got her package. Thank you for being a part of the surprise. Take care be well. Be happy.”
