“The pillow cover is actually a cream color, not white. An insert was not included. I contacted the company and was told one would be sent - no tracking/shipping number yet. Once the insert is shipped and received, and I can see the pillow in its entirety, I will update my review.”
I'm so sorry to hear about this. We are now processing the replacement for you and will be shipped as soon as possible. You will also receive a notification via email once the replacement ships.