HI Sara. We apologize for this error. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Lori. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations. Regarding the product's quality, this is not a typical of us and can assure you that it wouldn't happen again. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“I thought the box was bigger in size and cannot fit much into the memory box. I wanted to put other items in, but will need to buy another box. The wood burning is dark in some areas and light in others. Looks more like a cigar box than a keepsake box to put memorabilia of a loved one in.”
