“Decanter came completely shattered. I emailed customer service twice (same day of receiving packaged) with pictures of proof. They never contacted me back & I ended up having to order it through a different site. Extremely disappointing. I have yet to hear anything back from them in regards.”
Hello Caitlin,
We are sorry to hear that you received your decanter damaged, rest assured that we will have it replaced. Once you receive your replacement and you find it to your liking, we will greatly appreciate it if you can change your review based on the replacement that we processed. Thank you in advance.
