Hi Wendy! I'm so sorry you're order hasn't arrived. I know how frustrating this must be. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you with a replacement. You can also send us a message on Facebook so we can speed up the process. Stay safe!