Hello Jamy-San, we are sorry to hear that your experience with the product you received was not up to your standards. Please let us know on how we can assist you with your the order you received?
You can contact as through the following:
Business Hours
Monday - Friday 9:00am to 4:30pm MST
Email - agpsupport@agiftpersonalized.com
Phone - (385) 289-3948
Hello Victor, we are sorry to hear about your experience. Since your order has already been processed and personalize, we can no longer make any changes. The products that you already personalize can no longer be sold to other customers since it already has your information. Please note that our ordering process is designed to give you three opportunities to review your order before you can even complete it.