Hello Marlene,
thank you for your feedback. I’m sorry to hear that our team did not meet your expectations and that you felt we were not able to provide the level of service needed. We take all reviews seriously and will use this as an opportunity to improve our services in the future.
“The glasses are poor quality and much, much smaller than anticipated. I've ordered very similar sets from other companies and the glasses were larger and ofmu h better quality. I cannot give this set as a gift. It would be embarrassing. I would like a full refund.”
“It’s been a month and I haven’t received my order yet. I’ve tried calling them — line is always busy — and emailing them — no answer — and sending a message on Messenger — no answer. This was supposed to be a Christmas gift. I’m starting to feel like they took my money and ran.”
“I ordered this decanter set as a Father’s Day gift. I received my order 5 and a half weeks after I placed an order due to COVID-19 which is understandable. However, upon receipt the box was in horrible condition and two of the glasses were shattered. The packaging was very poor. When you call customer service, no one answers. I will be requesting a refund.”
