“I did not receive the stopper that goes in the decanter. I was told that it would be sent but I haven’t seen any shipping information yet. I was impressed with the quality of the glass that was used. The order is a Christmas present for my sister, I guess she will not get it in time.”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
“This was a birthday gift for my son who belongs to a single malt whiskey tasting club. He loved the set. The glasses have a nice heft and balance to them and the personalized monogram on the decanter looks great! He can't wait to bring out the set at the next tasting event.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
