“There were scratches all over the top of the box and the gold plate for engraving was not on. They glue it on with sticky tape so it is really poor quality for what you pay for. This was a Father’s Day gift and I was extremely embarrassed on my purchases.”
HI Kristyn. Regarding the product's poor quality, this is not a typical of us and can assure you that it wouldn't happen again. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“The product was horribly scratched and the nameplate had fallen off (glued). But after contacting the company, they issued a refund. Poor product but amazing customer service.”
“I had to wait over a month for the shipment of my humidor and when it did arrive it was just a wooden box. I called and spoke with a representative who instructed me to send an email with pictures to get a replacement. I did just that. I have yet to get a replacement or a refund. This is an absolute and complete rip-off!”
Hi Mishara. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“This company shipped me a beautifully crafted humidor that I am giving to my brother for his wedding. I doubt he will ever forget the sentiment and will cherish the Cherry wood box with a humidifier and agrometer. I And happy to say that it was shipped before expected, arrived in pristine condition, and was perfectly executed to the highest quality.”
