“The cup was very scratched up and the scratches were Very visible. The stamp on the other hand was hardly visible at all. Had to look twice to see it. Very disappointing as I was giving this as a gift... almost too embarrassed to give it!”
Hi Melissa. I am sorry that your experience didn't quite match your expectations. We're so glad that you contacted us about the situation; it's important that we get it fixed. Our mistake has cost you a lot of time and money. Please allow us make it right.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
