“I ordered a decanter set with the name spelled out and the same initial put on the glasses. I received a decanter with the correct initia LL yet no name and the glasses with the wrong initial. This took longer than I thought and then the order was wrong. I am very disappointed because this was a gift for my supervisor and her gamily. I still await a return label or refund/replacement. Very upsetting I must say”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
“Never received from the carrier service. When I called and spoke to Sara on 11/23/22 she stated that you would research the carrier information and make a new one and send it out as I needed it by 11-30-22. I also told her I wanted a different carrier "like FedEx" and she said she would use a different one outside of USPS. I received an email on 11-29-22 stating a new one was made and delivery tracking was started. When looking into it, the label was made but still has not been picked up for delivery service to begin, therefore I do not have in on 11-30-22 which is when I needed it for a gift. Now here I am with no gift and panicking on what to get in place of this personalized gift that I really liked. I blame this all on the USPS and you should consider not using them anymore so you don't lose customers.”
Thank you for taking the time to provide us with feedback regarding your experience. We deeply apologize for the items being delivered late, and for not meeting the promise you had with ordering and receiving the product. We understand how important the product was for the special day, and we sincerely regret that we didn't meet your expectations. It was an uncommon instance and we’ll do better in the future.
Once again, we apologize for the inconvenience and thank you for bringing attention to this matter.
