What occasion or event did you buy this for?
Special Event
“My decanter arrived without the personalized engraving or a stopper. I emailed a request for a prepaid return label and full refund but, have not received a response.”
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. It was an uncommon instance, and we will use this as an opportunity to improve our services in the future.
What occasion or event did you buy this for?
Christmas
“My decanter arrived and I was very pleased with the designed, however it came with no top. I called and spoke to a customer service agent and she actually said (and I quote)" I guess I'll have to take your word for it that no top came with the decanter." Really?? Why would lie about a missing top. She said she would try but could not guarantee delivery by Christmas ( I called a week ago, the first week in December) she said they had other orders to prepare before they could get to my top. Not sure I like this customer service.”
Thank you for your feedback. We apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
“I order it on 5/30 it didn’t come until 6/26 and then it didn’t have the top to go to it that I’m still waiting on .. I love you all products and have order several things but This has been very inconvenient. Hopefully I will get my top soon and some kind of credit .”
