I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
“The product is beautiful and the recipient was very happy with it. However it took over one and a half months for them to receive it. I kept getting the run around when I called to check on it. It was in production and ready to ship yet it didn't. It was a very frustrating experience.”
We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. We’ve seriously taken your feedback as this is very important on how we can improve our services as a company as we grow. We will do everything we can to make sure this doesn't happen again.
Once again, I apologize for our failure to serve you well. Stay safe.
