“Your company NEVER stated that the promised delivery date was INCORRECT.
Another company fulfilled my order on time despite CoVid challenges.
I was VERY disappointed that you did NOT provide a warning to customers that you were unable to provide items in a timely fashion.”
We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. We’ve seriously taken your feedback as this is very important on how we can improve our services as a company as we grow. We will do everything we can to make sure this doesn't happen again.
Once again, I apologize for our failure to serve you well. Thank you so much for letting us know. Your feedback is valuable to us.
