What occasion or event did you buy this for?
Special Event
“See that pocket watch that's in the email you sent, that's the watch I had ordered. The problem with it, the engraving wasn't right and I had sent a picture to customer service and they asked if I wanted a refund or a replacement. I opted for a replacement...that was a mistake. I received the replacement a couple of days ago and first, the engraving isn't centered. The worst part, it's not the watch that I first ordered. This watch is larger, open face and not what I originally ordered...not pleased at all.”
Thank you for your feedback, William. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“Thank you so much for inscribing this correctly and shipping it to me in such a timely manner. I really wasn't counting on it arriving in time for his birthday but it was one day early. Thank you again and I will recommend you often”
