“I ordered this frame with express shipping as it was needed for an event. The day it was supposed to be delivered my tracking showed "canceled by sender". There was no warning, call or email to say the item had been canceled. I then called twice to inquire about my order and no one answered the phone. I emailed and finally did get a response that stated they didn't have the item available and they sent me a full refund immediately. - I appreciate the refund, however receiving notice on the canceled shipping would have been ideal since I had paid for expedited shipping needing the item sooner vs later. Had I not reached out, would I have even gotten a notification that the item wasn't going to make it?”
Hello Meagan, we are sorry to hear that you did not receive the cancelation notice that we sent when your order was canceled due to being out of stock. Rest assured that a refund was successfully processed. We apologize for the inconvenience.
“I wanted a good quality signature frame with a generous amount of space on the mat. So I did a fair bit of online shopping for this item. I was so pleased with the quality of the frame -- real wood -- and it was well-packaged. The recipient was thrilled with the results.”
