“Came in wrong font and no whiskey glasses with it that were purchased. No response from support after a couple times emailing, because no phone number.”
“It didn’t ship in the 2-8 days like it said and only received the decanter, no glasses. Still waiting on the glasses to come. You should’ve shipped them ASAP since YOUR mistake. This was a gift, very disappointed!”
We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short.
I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.
