I am sorry that your experience didn't quite match your expectations. Regarding the product's quality, this is not a typical of us and can assure you that it wouldn't happen again. We're so glad that you contacted us about the situation; it's important that we get it fixed. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe.
