“they have wonderful customer service
they returned calls when i left a message
their prices are good
i wasn't happy with the way my product turned out, and they sent another one free of charge
i highly recommend this company”
“DO NOT ORDER FROM HERE! I placed my order January 2nd and it’s mid February now and I still have not received it. I tried contacting twice already and no response. If you want your money’s worth, I’d buy from a more credible site.
Honestly, I’m never the type of person to write bad reviews but the fact that I’ve already reached out multiple times and I haven’t received a response is a problem.”
Hello Zainab,
Thank you for getting in touch and we apologize for the delay. Upon checking your Order Number 139325, it seems that it was shipped out and marked as delivered last February 11, 2022, may we please know if you were able to receive it?
Here's the tracking link below for your reference.
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9261290278773503585454
We appreciate your patience and if you have any other questions please let me know.
Hello Audry,
We appreciate your time notifying us about this and we apologize if we haven't got back to you in a timely manner as we're also doing our best to accommodate everyone.
May you please send us a picture of the item that you have received? We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
Because we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.
