“I was led to believe that I was ordering 2 sets of coasters when placing my order on my phone. Sadly, only 2 coasters came... not even enough to give as a gift, which is what these were supposed to be. Even worse, they were 2 totally different colors so they didn't match and one even had a chipped corner. Very disappointed and very expensive!”
Hello Kara,
Thank you for bringing this to our attention and we are absolutely sorry for the late revert.
There has been a slight delay with our responses due to the holiday surge of inquiries couple with a few email technical on our end but we are back on track.
We apologize for any confusion, but it seems that you only purchased a total of 2 Thick Bamboo Coasters.
For future reference, there is a disclaimer on our website saying: "You’ll receive 1 Thick Personalized Bamboo Coaster with each order that you will love for years to come!
This listing is for 1 coaster only - although the pictures show 4 coasters."
Nonetheless, we can assist you with a replacement free of charge or if this doesn't work out for you, we can assist you with a refund.
Please let me know what works best for you and I will assist you accordingly.
“The product I received was TRASH! The coaster were charred and smelled burnt. The biggest problem is the disregard and lack of support when I reached out via email and IG! There is NO valid phone number available. This company doesn’t have customer service. Very disappointed and feel scammed.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“I was given these personalized coasters as a wedding gift 3 years ago and my hubby and I loved them so much - I just gave them as a bridal shower gift yesterday and everyone wanted to know where they came from. Great quality, long lasting, no staining… a great gift for many occasions!”
