What occasion or event did you buy this for?
I bought it for myself
“I loved it and would definitely recommend it, but would find a more secure way to attach it to suitcase. It came off the first time i used it, so ill probably have to order another one.”
Thank you for your feedback, Danielle. We are sorry to hear that there were issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“The engraved tags were fantastic but the leather case was not included in the delivery. This was either an over site or false advertising. I would change the rating if the cases are delivered.”
We are sorry to hear that you are missing the leather cases from your order. We will have our customer service team reach out to you so that we can fix this as soon as possible.
“Thw overall purchase of what i recieved was good..my issue is i only received half my order...and won't recieve the other half in time for my vacation , If at all..No updates with your company is disappointing..I sent a email to yhe company to dind out about my order..No Reponse, only until I reached out again with an automatic system..who said yhey would send me out a replacement luggage tag...still no update and tracking with USPS still reads the same.." Label created waiting on item". Which tells me the item still hasn't reached USPS nor has it been shipped!..very disappointed!!..vacation is tomorrow, hopefully it will be in my mailbox when I return!”
Hello Toyyan, we are sorry to hear that there is a missing luggage tag on your order. Rest assured that the missing item has already been reprocessed and reach you soon. Kindly bear with us as we take care of this for you.
“I order four tags for my daughter who is going on a very important trip to New York as an Ambassador for her university and I received the aluminum parts but NO LEATHER CASINGS even though I paid for them. I contacted customer service numerous times and was told they did not have any and when I asked for a refund since I only receive a portion of my order I have been ignored ever since. Now I have to hurry and find other tags and pray we can get them I time for my daughter’s trip.”
Hi Angie,
Thank you for bringing this to our attention and we are absolutely sorry for the late revert.
Looks like this has been resolved by one of our agents. For further follow up, please send us an email using the same email thread.
We appreciate your patience.
“I ordered personalized engraved luggage tags that said they came with a leather case. Reviews made it clear they do not. So I also ordered the cases. This company ONLY sent me the cases, but said they delivered 2 tags and 2 cases. They lied and then never replied to all 3 emails over 8 days I sent. I then disputed the credit card charges to try to wake them up. I highly recommend NOT DOING BUSINESS with A Gift Personalized.”
