Hello
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Wedding
“I ordered the Bamboo Cutting Board and set of 4 coasters, however, I only received the cutting board. I have attempted to reach the company twice by email and twice by leaving a voicemail. I have yet to receive a response. The cutting board is nice, but I would like to receive all of the items I paid for. It is very frustrating not being able to get someone on the phone and both times I called during their listed business hours. I need two more sets, but I guess I'll have to look elsewhere. Customer service is very poor.”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
