We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short.
I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.
“The product was exactly as pictured. It was sent directly to a 5 year old for his birthday. However over a week late. Unfortunately the shipping party USPS is a problem. Really unreliable and always late!, the product great - delivery disappoints.choose another option for shipping if possible.”
“Beautifully done and it was absolutely perfect! My granddaughter is six years old and loves to draw, like me. She loves that the case is personalized with her name on it and protects it and all her supplies inside.Now we both have our supplies and do our artwork together. Thank you for such a beautiful way for us to share such precious moments with each other. - Pamela and Lucie”
“Lovely gift for my nephews. They were thrilled with the personalized art cases. Wonderful craftsmanship and arrived on time. Everything as promised. Thanks”
“Our grandson got two art sets for Christmas, but only loved this one because it had his name on it. He carried it around all day and is using it often!”
“The 8 yr old that received it for Christmas loves the fact her name is on it. I was wondering why the lettering was not centered. It was on the left side of the top of the box.”
