What occasion or event did you buy this for?
I bought it for myself
“I ordered a XS personalized Collar for my puppy because he goes to doggie day care and I wanted them to call him by his name! Thank you for the great collar for Chewy!”
Hello Caroline, We are sorry to hear that there was a problem with the item that you received. Our customer support team already reached out to you to verify some details of this concern. Rest assured that we will have this resolved.