Hi Cheryl. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. Regarding the product's quality, this is not a typical of us and can assure you that it wouldn't happen again. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“I was disappointed. Initially the ad stated that if I ordered by June 7 , I would still get it for Father’s Day. That didn’t happen. I didn’t receive the order until 2 weeks after Father’s Day. Once I did receive it the words we’re running under the edge of the wood and the other side of the wood was broken off. Not even attached to the knife. I still have 1 order I haven’t received yet, which the order was place at the beginning of June. I will not ever buy products from this company again. Totally disappointed”
Hi Mary. .Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“Are you kidding me right now. Detailed review.....ON WHAT!!!!! I want my money refunded. Tracking it is ridiculous. The recipient is no longer here. It was suppose to be a going away gift. Had to buy something else. What do you want me to do with a personalized multi tool when I only knew one guy by that name. SERIOUSLY. Return my money.......”
“I ordered this product over a month ago and still it has not shipped. I’ve contacted customer service, they said it was lost in the warehouse and would reship. Still nothing. I am so frustrated, this site is a scam DO NOT ORDER ANYTHING”
Hi Taylor! I'm so sorry you're order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
Hi Latrecia! I'm so sorry your order hasn't arrived. I know how frustrating this must be. I've tracked the package via Newgistics, and it's currently listed as "Arrival at Unit" in Alabaster, AL. If you'd like to check in it's progress, here's the link you can use: http://www.tracking.smartlabel.com/?trackingvalue=9274892700541303172525.
Please send as an email or via facebook if your order hasn't arrive. In the meantime, I'll do everything to locate your package. Stay safe,
