Hello Frank,
Thank you for bringing this to our attention and we are absolutely sorry for the late revert.
There has been a slight delay with our responses due to the holiday surge of inquiries couple with a few email technical on our end but we are back on track.
For our quality control and training records, will you please send me a picture of the item? You may simply send or attach it here, once this has been received I will be able to help rectify this issue.
We appreciate your patience and if you have any other questions please let me know.
