“This ornament is really cute. It's a lot lighter than I thought it would be but for the sale price I can't complain. The last name at the bottom was a little smaller than I expected but, again, for the sale price it's worth it.”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us to resolve this issue. We'll do better in the future.
What occasion or event did you buy this for?
Christmas
“The hole to hang the ornament was stamped right over the the year!!! The reason why I ordered it! My daughter was married this year and I wanted to buy her and my son in law their first ornament!!”
Hello Theresa,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
“The ornament looks great, but the customer service was lacking. I ordered my ornament on November 18th, and by the description it should have shipped out after 8-10 business days. When it still wasn't showing shipped on December 22, I sent an email asking for an update. I got no reply, apology, or explanation for the delay. It shipped out just a couple of days later, which I can only assume happened because I sent an email, and arrived after Christmas. I have no idea if I would have gotten it at all if I hadn't reached out. I can be understanding about delays, but was very disappointed in the lack of communication. Even an updated note on the website would have been a lot more acceptable.”
We are experiencing volume well above what typically occurs during Holiday Peak due to the ongoing health crisis. New scanning practices limit contact with parcels moving through the network, which may reduce visibility into parcel status and movement.
