“I ordered this on May 4th for a special birthday present. After waiting a couple of weeks, the tracking was messed up when I checked multiple times. I called, emailed, and messaged on the Facebook and never heard back for help. The package finally came on the 30th (past the birthday I was intending it for). Everything arrived correct and undamaged, thankfully. The recipient love the personalized decanter and glasses. It was one of my favorite gifts I had given, I just wish it wasn’t so long to receive.”
“The decanter is beautiful. The glasses on the other hand were pulverized in the package when it arrived. I couldn’t even tell you if they were the correct glasses from how broken they were. It took over a week to get a response from the company. Two phone calls and two emails later they are sending replacements. We will see how it goes.”
“I have been trying to reach someone for seven days now regarding my recent order. The order arrived and one of the whisky glasses was broken in its bubble wrap package. Please give me a call or respond to my email so we can rectify this situation.
Claudine F. Jones
cajauna06@gmail.com
803-984-9218”
“First the shipping, then the product. I paid for 6 business day shipping and it took over 3 weeks to arrive. When I finally received the decanter and it was chipped on the top where the lid goes on, it is not broken and the etching is nice but I really wish it was not chipped. It is a going away gift for a friend so I have to give him a damaged product. The product lost one star for the slowest shipping I have ever had to wait on and another star for the chipped decanter. Overall, the etching looks nice and I am satisfied with the product. Would consider buying again in the future.”
