“I was excited about getting this order. I ordered 8 portfolios with NO monogramming, and I received a tracking number 2 days after I placed the order. I waited 2 weeks, but the tracking had not moved (the status was on Shipping Label Created, USPS Awaiting Item). When I reached out to A Gift Personalized Customer Service, they told me the package must have been lost in transit and provided me a full refund. I gave low stars because I did not get the order.”
Hello Sherilyn, we are sorry to hear about what happened. We have no control over the orders once they are shipped out but rest assured that a full refund was processed.
