What occasion or event did you buy this for?
Christmas
“Wanted this gift for a Christmas present. Placed my order on 12/10 and they didn’t even ship it for 13 days even though they guaranteed by Christmas. Needless to say I did not receive the package in time.”
Hello Wendy,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
What occasion or event did you buy this for?
Christmas
“Purchased this for my colleague and his wife for a Christmas present! They both love it!! A perfect choice to compliment the bar area of their home. Not only an elegant piece but the name stamp gives a sense of strength and character! It’s now filled and proudly displayed! Thank you!”
What occasion or event did you buy this for?
Christmas
“I'm not sure if you really want me to write a review. The positive is, though it was later than it should've been, I still received it by Christmas. I know they were busy but you need to not accept orders then. I received a partial order 2 days before Christmas. The box had a big gouge in the side (not their fault) but fortunately, everything was safe as it was only wrapped in packing paper inside. Very poorly packed. Upon opening it, there was only the decanter and 2 glasses. One of the glasses has a bubble on the front. It would've been ok if it was in the back. Someone just needed to take one extra second to look at the quality of the glass. So right now my son has a decanter and 1 out of 4 glasses. I have written them a few emails and I get a response saying we're sorry we're so busy do this. So I do what they ask and I still have no resolution. I honestly don't think this is their normal way of business, but they need to scale back if they are short on help to fulfill the customer demand.”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
Thank you for your feedback. We apologize that your experience with the product you received was not up to your standards. All information including the size/dimension of the items is available on the website under "Description" information. We have this so that the customer can get a better idea of the item before placing their order.
“I ordered on 11/8 and didn’t not receive my items until early February. I wrote several emails that went unanswered. I do not recommend this company at all.”
