What occasion or event did you buy this for?
Birthday
“This was probably a beautiful decanter. Unfortunately, it arrived completely shattered. There was no bubble wrap or any type of protection for this except some thick paper wrapped around it. I am so surprised it was sent this way.
I wrote the company and sent pictures and was credited my money, but I much rather would have had the decanter.”
Hello Susan, We are sorry to hear that you received your order broken since it was mishandled by the courier.
Our apologies for the confusion, We offered you a replacement for the item but you requested for a refund so it was processed. You may re-order the item and we will do everything we can to make sure this doesn't happen again.
I'm so sorry your order hasn't arrived. I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
I'm so sorry to hear about this. Please email us at agpsupport@agiftpersonalized.com with a picture of the item, packaging, and the receipt that came with it. Once this has been received, I will be able to help resolve this issue.
