Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
Hello Tamara,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“I ordered this as a gift and the personalization was wrong. When I called about the problem, the young lady first tried to make it my mistake. Finally, she arranged to have it redone, but offered no expedited shipping. I ordered early for a reason. I wanted to have the gift when I traveled the 7 hours to the recipient's home before Christmas. Now I will be forced to ship and that will be costly given the weight of the set. My first experience with you has not been a good one.”
Hello Raymoth
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
“The set was very beautiful but your customer service is very horrible! One of my glasses were broke upon arrival and I contacted you with NO RESPONSE....PayPal got involved you never responded to them either! So I was given my full refund because you chose NOT TO CARE about your customer being dissatisfied with a broken shipment...So I would NEVER PURCHASE ANYTHING else from your company..”
We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short.We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short.
I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.
I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.
