“I wish to suggest that the quiz question for Module 2, Planning phase, Quality objectives is not well formulated based on what Advisera's correct answer is. The question says Which of the following objectives represents a measurable quality objective? Among others, I personally have checked Decrease the number of customer complaints by 10% as a measurable one which, according to you, is not a correct answer. I contend that strictly speaking, your answer shouldn't be the correct one because the question does not ask for which is a well-designed or well-defined quality objective -- but just which is measurable.
We have learned through the reading materials that for the quality objectives to be effective, they should be designed to be S.M.A.R.T (specific, measurable, agreed/achievable, realistic, time-based.) Measurable is just one of the criteria, just as time-based is: the two are distinct, same-level criteria and none is part of the other. So when we are being asked whether a quality objective is measurable, it is not the same as being asked whether it is overall a well defined objective, but only about one of the five criteria above. I can declare: Guys, let's reduce our customer complaints by 10%, and knowing that we are currently running with an average of 15 complaints per months. I come back 3 months later (for instance…I could randomly chose any number of months) to check and I see that we've had 11, 15 and 10 complaints over those last 3 months. That is 12 complaints in average per month. Etc. While I get it that a well-designed QO should have all the S.M.A.R.T criteria, strictly speaking this one is still measurable (although not conform to good practice.) I hope the certifying test questions are more clearly and more rigorously designed.”
“I have finished the ISO 9001 Foundations Course online. It was very great overview for ISO standard with lots of practice knowledge. The fact that you can do it online, in your own time is great! The information are clear and easy to understand. The compulsory readings are well prepared as well.”
“I just watched the first video of the introduction of the ISO 9001 foundations online course. It is really very useful and well designed for the starters of the course. It gives enough details about the ISO 9001 and the structure as well as the implementation mandatory documents needed to implement the project. It gives you an idea about the modules of the course which are divided into four modules including the basics of ISO 9001, structure, benefits, planning and evaluation including both internal audit and management review.”
“Very good course. I came here knowing nothing so it was nice to learn more about what ISO 9001 is all about. I think they need to provide more practical examples. I am finding it difficult to apply now”
