“Tried to order a gift card for 2 days. Entered all the info but was unable to send it to the person I was gifting. There was no option only add to cart. I entered all of the information thinking it would ask for the gift information at the end. I have no idea if it was processed. If my credit card is charged, I would need a refund since the gift card was never sent to me or the recipient. There was no way to reach or speak to a customer service rep to determine if the request had been processed and my credit card charged. Very difficult, if not impossible to use this site.”
We're very sorry you had difficulty purchasing an e-gift card. We've looked into this and can see no gift cards were purchased. You can get into contact with one of our customer experience agents if you have further questions here: https://americantall.ada.support/chat/?greeting=
“Gifts cards work now! I previously purchased one a year ago and it didn’t give me the option to send to anyone and I never even received it but they have updated it and my recipient got their gift card!”
“Gift Card?? There appears to be no option to send as a gift card, as no button to pick (shown on product page, as per ChatBot, but not there). Based on the lack of positive reviews for the process and issues reported in trying to transfer a purchased certificate from purchaser to the gift recipient, I decided a simple e-transfer was a better gift solution with greater options for the recipient. American Tall's loss, possibly, as intended recipient has greater options now.”
We're sorry that you've experienced issues purchasing a gift card. Thank you for your feedback. We've provided a link to our Gift Card page on the Help Center, please refer here if you're having issues!
https://americantall.zendesk.com/hc/en-us/articles/19128094065179-Does-American-Tall-Have-Gift-Cards
Please contact our customer experience team if you continue having issues!
“Ordered a gift card yesterday to be delivered by email and I haven't received a confirmation that it's been sent. Should have read the poor reviews first. Long time customer and am very disappointed”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Same issue as everyone else has had …. I bought a $100 gift card with no option to place a recipient email and I have yet to receive confirmation, seems like this should have been resolved as of now with the same issue ms recurring”
