“I ordered these pants and several other items on 5/28 and paid over $15.00 for express shipping because everything in my order was for a vacation that started on 6/4. I knew there was a chance that I might not get them on time BUT I got an email the same day saying a label was created. I checked the status of the order every day until we left .It never moved. I'm on our third day of vacation and I just received an email saying that the order will be delivered on 6/9 DO NOT PAY THIS COMPANY FOR EXPEDITED SHIPPING !!!!! All they will do is take your money and ship your order whenever they get around to it. I'm very angry to say the least. They should be ashamed of themselves taking my money and not doing a single thing to get my order to us earlier. I will find another Tall store for my son's clothing.”
We’re so sorry for the delay. Your order was fulfilled by our Canadian warehouse but was held up due to recent cross-border regulation changes, causing unexpected delays. We understand how frustrating this must be, so we are moving inventory of your favorite items to our US facility to ensure this won't occur for future orders.
Our team is in contact with you via email, and has provided a resolution. We sincerely hope you choose to shop with us again in the future. Please let our team know if you have further questions.
“These are relatively good looking and extremely long (even though I got semi-tall). I do have some nits to pick, however. The fabric is extremely flimsy and thin; much more so than the pj pants from other 'outdoor' retailers, and the drawstring is .....useless. First, MY pants have the drawstring on the inside, rather than as pictured. And it does not do anything. The pants have a very strong elastic waistband - you cannot loosen the waist by relaxing the drawstring, and it's a small waist opening so unless you have a 20" waist the drawstring isn't needed to keep the pants up. Sleeping with drawstring pants is comfortable because you can leave it a little loose -- tight elastic around the waist at night is not ideal. Would not buy again.”
We're sorry that you aren't completely happy with the fit and fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
