“Have bought a few variations of these pants. I like them a lot, but have had issues. Specifically with the stone washed which were my favorite in the feel. The material snags over time creating weird ripples int he fabric. Also the pockets started deteriorating after a year. Sewed them up 3 times, but they just keep ripping from just putting my hand or phone in my pocket. Nothing sharp, the pocket fabric is so weak my hand will just go straight through it with minimal effort. This has made the jeans almost unusable as I always have my phone and wallet in my front pockets.
The grey jeans so far have been great. The black jeans are ok. The fabric is very coarse and I don’t’ like wearing them.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“AMAZING! Loved these "washed fded black"(aka grey) jeans. So soft. I'd wear them everyday if I could. I got a pair of the black ones which are mostly cotton and they shrunk. My bad for not checking. The black cotton ones are slow not soft. Very rough feeling.”
“I should have read the reviews before purchasing this item. It is very tight and fits like a skinny jeans, which is not as advertised. It is at least 2" narrower than the Carman tapered Chinos which you would expect should be exactly the same cut. Unfortunately, this lack of quality control and consistency is an ongoing problem with a large number of AT products. Over the last couple of years I have purchased over 35 items from AT, and had to exchange/return (or just accepted as-is) more than 35% of them due to issues with sizing (e.g. pants labelled as 34" measured in at 36"); fit (Too tight or too loose compared to ad); and wrong items sent.
Customer service is often dismissive of the inconvenience caused by the requirement to return items (sometimes multiple times) to a UPS store, acting as if AT is doing me a favour by accepting a return even when it is clearly their fault - very disappointing! They do not appear to fully understand how their mistakes can be a drain on customers’ resources and therefore trust in the company.”
We're very sorry you're disappointed. Thank you for your feedback, we'll pass it off to our concerned department.
We can see that our customer experience team has been contacted and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Wrong size sent - no paperwork included - did online chat only to be told I’d get an email - how exactly am I to return - ugh! Too difficult to deal with - won’t be reordering anything most likely”
We're sorry that you received the wrong size. Someone from our customer support team is going to send you another email. Please make sure to keep an eye on your junk/ spam folder in case our email is sent there.
