“I honestly love these shorts but clearly they are cheaply dyed and made as after only a few washes the color is starting to drastically fade. Iv had a few people ask if I accidentally bleached them. (Obviously not!)”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“I don't understand the inconsistent sizing. I ordered two of these shorts - the blue ones and the green ones. Both the exact same size and height (34T). One fits okay, the other, I can't even button. It's way too small. I checked the tags and they're both the same size. Very frustrating to have to go through the process of exchanging for another pair. And who knows if it will fit or not? The one that's too small might actually be the correct size and the one that fits could have been the error. There's no way of knowing. Incredibly irritating as I have no choice but just to request a refund. I should have read Michael in Pasadena's review before buying. Looks like he had a similar problem.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“Left front pocket was folded back with a seam running halfway through it. Would have chalked it up as a fluke, but almost every other item in my order had issues. Very poor quality.”
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
