“As soon as I opened the plastic bag, I was hit with a string toxic odour. The garment was permeated with a toxic order, as well as the second piece if clothing in my order. I am awaiting to see if dry cleaning will remove the toxix order. I have advised American Tall of the issue”
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We can see that a member of our Customer Experience team has already assisted you, and we hope their support helped resolve the situation. Please don’t hesitate to reach out if you have any additional questions—we’re always happy to help.
