“Fabric is weak and ripped during first try on, sad because it was cute and fit otherwise. Worth noting it was very long on me in the Tall and I am 6'. Really disappointing as this was my first order with American Tall :(”
We're sorry to hear about the rip. This is not the experience we want our customers to have with our products. We can see that a member of our team has already reviewed your concern and provided assistance. If you have any additional questions or concerns, please don't hesitate to reach out!
Thank you for your feedback. We're sorry to hear the jumpsuit wasn't the fit you were hoping for. Our products are fit-tested on both our models and members of the tall community, since everyone's proportions are unique, fit can vary from person to person. We appreciate you sharing your comments and thank you for giving the item a try!
“The torso is very short. If you are mostly legs, you'll probably be OK. For those of you that are more evenly proportioned, this is a 'no.' I'm 5 '11 and a medium.”
We're sorry the torso length didn’t work for you. Thanks for sharing your experience and for trying the jumpsuit. If you have any questions about sizing, our team is here to help!
“The jumpsuit had a weird fit, the legs were too long and heavy and they pulled the top down. Also, my jumpsuit came with a large spot on the front where the color was faded. Will be returning, the quality is not good.”
We're sorry to hear about the fit and color fading issues you experienced with the jumpsuit.
We can see that a member of our team previously reached out, but we didn't receive a response. In future, we recommend contacting our team as soon as possible after noticing an issue, as we're always happy to take a closer look and determine how we can help. We appreciate your feedback and apologize for any disappointment caused. If you have any questions or would still like assistance, please don't hesitate to reach out to our Customer Experience Team. We're here to help
