We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“I don't wear sweats, but these won me over for travel. Comfortable, flattering slim fit, and they wash well. I love the high waist, too. I'm 5'11, 140 lbs, with a 36-inch inseam, and I normally wear size 4 or 27 bottoms. I purchased a size XT Small, and they fit perfectly. Only quirk: a bit of a shimmy to get them over my hips, which I attribute to a construction/quality issue.”
“Used to love these pants, but the fabric is cheap. Already have a hole in the back after two years of indoor-only wear. Way too low quality for the price.”
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
“I loved these pants, they fit really well and were nice and long on me but they aren't very good quality. I have had these pants only a year and they have a ton of holes in the butt area and along the seam. I tried patching them but I don't think they will hold up much longer. Maybe I'm hard on them because I do wear them a LOT (because i did really like them) But I feel they should have lasted longer than 1 year.”
We're so sorry to hear that! This can happen due to a lot wear and tear, however, we greatly appreciate your feedback! It will be forwarded to our design team.
We recommend reaching out to our customer experience team immediately if you experience issues with your items. We would like to make sure you're provided with a quick and easy resolution.
“My granddaughter was very happy to finally have sweatpants that fit and are long enough. She's 5'9" but wears size 2 so it was really difficult to find a good fit for her so this was a great find. She can't wait to share the news with her other tall friends! Hopefully they wash and wear well.”
“I loved these sweatpants at first, but after two washes, they ripped! When I was pulling them on, my hand literally ripped a hole in an area without any seams. Solid frantic should not tear like that!”
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
