“I've ordered pants from American Tall before and they've been good quality and fit great. This time I was very disappointed. The sweatpants weren't great quality, one of the legs on the black sweatpants was longer than the other by about 1.5 inches and both pairs were so much shorter than the other pants I've ordered previously, they barely touched the top of my feet, whereas previously they were bunched up at the top of my feet.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“I already have 2 pairs of these and absolutely love them. Got a small rip in one hiking with my dog and decided to try the extra long. Oh my gosh, so perfect! The regular length is sufficient but having a little for length for me was dreamy. Love these! My inseam is 35" so i like a 36" inseam when possible.”
