“Poor quality, i bought multiple pair of sweatpants on their website and they all started to ripped , stiches was also very bad. I dont feel safe wearing them knowing they re just gonna rip apart. spoke with customer service and it was one of the worst customer services i had, made me waste my time, i told them about my issues and they just dismissed it like i was the only one with that issue. They gave me back only 40$ store credit even tho i send them multiple picture of the ripped sweatpants i had (i bought around 6 pair all ripped) and no i do not workout in them, stretch or bought a size that was too small for me. the high rise of the pants is also way to long, seems to vary with every sweatpants even tho its the same ones.”
We’re very sorry for your experience and the frustration this has caused. We understand how disappointing it is to encounter quality concerns after only a few wears, and we sincerely apologize that your earlier feedback didn't feel fully acknowledged. Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“I’ve purchased so many pairs of these sweatpants. I hope they don’t get discontinued!!! The fit and the fabric is so much more comfortable than some of the newer styles of “wearever fleece.” I don’t like the newer fabric being used in your other sweatpants — I like the fabric in these! Please please keep it around!”
“My daughter is 5'11" and weighs 145-150 lbs. She is slender on top and does have a butt. She got the Medium tall. The length is perfect for her height. The bottoms are fitted but not tight. If you want a looser look then you will want to size up. I'm a little worried that they might shrink in the dryer as they are 80/20 cotton poly blend. Maybe we should've ordered the large for a bit more room instead...”
“I have ordered in 3 different colors. I am 6'1. 172# The mediums fit perfect in the extra long. I love the warmth of the fabric,the length,and the fit..I had never ordered from here before but will be a return customer.”
