“These are look and feel beautiful BUT I wore them for the first time on a road trip. After the day in the car, I noticed the fabric on the top of my thighs/lap had little snags/bumps even though I had just been sitting doing normal passenger stuff, pretty much nothing but handing out snacks and holding the dog (recently groomed, soft and freshly washed). I wore them again on the way home and decided to put my sweater over my lap to protect my pants from whatever had made the marks/bumps. After arriving home and removing the sweater, there were even more bumps/snags/flaws! From my sweater?! This fabric is just too delicate for normal everyday wear. I am sooooo disappointed.”
We're very sorry to hear that the fabric developed snag and flaws after minimal wear! Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
“These pants are not worth the money. They are, however, long enough. I am 5'11 - 220 pds. I bought these pants with the matching Jacket. The material is very soft, but the cut on these pants is terrible. The waist is too high, and the crotch is too low. The jacket is too cropped. I would not recommend them to my tall friends. Thanks!”
Thank you for taking the time to share your feedback. We’re glad to hear the length worked well for you and that you found the fabric soft. We’re sorry to hear that the fit of the pants and jacket didn’t meet your expectations. Feel free to reach out to customer experience team if you'd like recommendations for other styles you may prefer!
“These pants are extremely comfortable, and I appreciate that they come in a tall length. Unfortunately, the fabric shows spots from even the slightest contact with water or other materials, and those marks do not come out easily. In many cases, the spots remain even after washing. Because of this, I cannot wear these in public without ending up with visible stains. I had hoped to use them for travel, but they are simply not practical. Given this issue, I do not think they are worth purchasing.”
We're very sorry to hear this, thanks for the feedback. If you ever experience issues with our products, we recommend getting in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution.
“Loved the fit and feel, unfortunately they pilled immediately after wearing them for an hour. All I did was go to the store and back. I have reached out to customer service and hope they can rectify this. So sad cause they're gorgeous pants.”
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“I wanted to love these, but they are oversized and do not hold up well to washing and drying. I am usually a medium, but could have easily used a small in these as I am constantly having to pull them up and adjust the waist. Additionally, they pill after a few washes and drys which is very disappointing as the fabric is lovely when new.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“The description (under "Size & Fit") says XTall is a 36" inseam, it's way longer than that. I'm a 36 inseam and will be exchanging for a Tall, we'll see. The fabric is buttery soft, looks nice but a bit heavy -- these will be for winter wear. The bottoms (of the legs) are very wide. I'm 6 ft, 175 lbs and the large fits well, just need to get the length right.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“I bought an XL Tall in Black. I'm ~200lbs with a 34" inseam and 47" hips. These pants are insanely comfortable, flattering, and exactly what I was looking for. I've travelled in them and found them to be comfortable in airplane cold and Cabo San Lucas heat, so thumbs up there. I actually had to have them hemmed by 1.5" (the crotch sat a bit lower than I expected, making pants longer and they were getting soaked in the rain), but that was a nice change of pace from too-short pants. I have washed and worn these many times and they've held their shape and length beautifully. My only complaint is that the black dye, even after multiple washings, rubbed off on the top of my white leather sneakers and shoelaces. I haven't noticed color transfer on any seats or other surfaces, but wanted to give a heads up that they did rub off on (and potentially ruin) my white leather sneakers. I'm now hesitant to wear them, even though they're so great in every other way.”
We're very sorry to hear that. Thank you for sharing this with us, we'll pass it along to our design team. Please contact our customer support team if you have any questions.
“My daughter didn't like how the pockets stuck out, they were bulky. Length was good. Fabric was incredibly soft buttery smooth. Sad they didn't work.”
We're sorry that she wasn't completely happy with the design. Thank you for your feedback, we'll share it with our design team. Please contact our customer support team if you have any questions.
