“The concept of these pants is cute. The pants are not worth the price. After wearing the pants for a couple of hours, they stretch out. They do not wash well. I spent $300.00 on clothes here. I am very disappointed. I will not be recommending this company to my tall friends.”
We're sorry to hear about your experience! Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help!
“5’10” 145 lbs, slender build, ordered a small. The waist on these pants is tiny and fits more like an XS. The rise is surprisingly short and gives a frontal wedgie while the rest of the fit is relaxed and flowing. The length is and material is great. You can see the outline of the pockets which makes them look sloppy. I was going to exchange the pants and matching jacket for color black which would hide the pockets and wedgie but suddenly black in no longer available. I tried to talk to your AI customer service but it was beyond worthless. Huge disappointment American Tall! Both pieces are going back.”
We're very sorry for your experience, thank you for your feedback. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. Once in contact with our team they're happy to help answer any questions or concerns you may have.
